Privacy Policy

1. What we collect

Booking details: your name, phone number, optional email, appointment date and time, and the consent form you complete (medical conditions, medication, allergies and consent).

Account data: practitioners create an account with an email address and profile information about their practice.

Community data: reviews you leave, contact-form messages, and newsletter subscriptions (email address only).

Technical data: if you use “Use my location”, your coordinates are processed in your browser to sort nearby practitioners and are not stored on our servers.

2. How we use it

To pass booking requests and consent forms to the practitioner you chose, so they can prepare a safe session.

To operate practitioner dashboards (appointments, patient records, session notes and analytics) visible only to the practitioner concerned and platform administrators.

To send newsletter updates you explicitly subscribed to, and to reply to contact-form messages.

We do not sell personal data, and we do not use health information for advertising.

3. Who can see your information

Your intake form and contact details are visible to the practitioner you booked with and to platform administrators for moderation and support. Reviews you publish are public. Newsletter emails are visible only to administrators.

Data is hosted on secure cloud infrastructure with row-level access controls enforced at the database.

4. Retention and your rights

We keep booking and message records while they are needed to operate the service. You may ask us to access, correct or delete your personal data, or to unsubscribe from the newsletter, at any time via the contact page.

Practitioners can manage their own listing and patient session notes from their dashboard.

5. Cookies and storage

The platform uses browser storage for sign-in sessions and to remember preferences. We do not use third-party advertising trackers.

6. Contact

For any privacy question or request, reach us through the contact page. This policy is governed by the data-protection laws applicable in Mauritius.